Frequently Asked Questions
Here you can find a collection of our Frequently Asked Questions. Please Contact Us if you can't find the answer to your question.
When will my goods be delivered?
For more information about delivery times and options please visit our delivery section here
How do I check my order status?
To gain full details of your order status and dispatch details, go to the My Account section of our website and click on the My Orders link (located at the bottom of this page in the "footer"). From there, select the order in question. The current status of the order will be displayed.
What is your returns policy?
We normally accept most goods back for credit that:
- Have been purchased less than 14 days ago.
- Are unsoiled.
- Were not special orders.
- Have not been personalized or customized in any way.
- PPE Related Products - for hygiene reasons we are unable to accept any PPE product returns .
Please contact our sales office by telephone 01730 815800 to discuss returns. Some goods (e.g. those requiring refrigeration) are only accepted back for credit under exceptional circumstances. For full details of our Returned Goods policy, please see our latest Terms & Conditions of Trading.
Distance Selling Regulations?
If your order has been placed via the telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item. To ensure you are refunded the total cost for the products including the original postage you must contact us at firstname.lastname@example.org or write to, Farm & Stable Supplies, Omega House, Hazleton Interchange, Lakesmere Road, PO8 9JU within 7 working days (not including weekends or public holidays) after the day your order was received. Any additional postage costs from the standard service, such as our premium delivery 'express' will not be refunded. You will be responsible for the cost of returning the items to us and must take good care of the goods whilst they are in your possession.
How do I change my delivery address and billing address?
Login to the website to add alternative delivery addresses and amend existing billing address details. Using the ‘My Account’ button at the top of the page, you can navigate to the ‘Account Dashboard’ and ‘Manage Address’ sections to make the necessary changes. In case of any difficulty please contact our sales office by email or telephone.
How do I make changes to my account?
If you wish to amend your personal details, click on ‘My Account’. Within this section, you are able to update your ‘Password’, ‘Newsletter Preferences’, ‘Reviews’ and ‘Rewards4More points’.
Which credit/debit cards do you accept?
We accept postal orders and cheques (for posted orders) and all major credit/debit cards as follows:
PayPal, Visa Card, Visa, MasterCard, and American Express.
What are your trade counter opening times?
Ordering a catalogue is easy, click on the ‘Request a Catalogue’ link from the ‘Quick Link’ menu at the bottom of every page. You will need to be logged in or create an account to request your catalogue, and then just select the catalogue you'd like and click the ‘Request Catalogue’ button.
Do I qualify for free delivery?
Free delivery is available for all orders over £50 plus VAT based on your delivery address. This is automatically calculated on your basket at check out.
At this time, Northern Ireland Shipping rates are diffenent to delivery to GB and Channel Islands . Northern Ireland free shipping is based on baskets of £250 plus VAT.
My basket has more that £50 in it but shipping is not showing as free. Why?
Free delivery calculated on the price of goods excluding VAT - this is due to many of our products having ZERO VAT status. Our shopping baskets calculate VAT for you, and will automatically add free shipping when your basket is over the £50 excluding VAT.